Customs Clearance Agent Heathrow UK Worldwide | Piper Limited Freight Service

Privacy Policy for Piper Limited

1. Introduction

Piper Limited ("we," "our," "us") is committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

2. Data Controller Information

Company Name: Piper Limited
Address: London Oxford Airport, Langford Lane, Kidlington, Oxfordshire, England, OX5 1RA
Email: [email protected]
Phone: 07555007205

3. Information We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, title, date of birth, and gender.
Contact Data: Address, email address, phone number.
Financial Data: Bank account and payment card details.
Transaction Data: Details about payments and services you have received from us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including through:

Direct Interactions: You may provide personal data when you fill in forms, correspond with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

5. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

To Provide Services: To register you as a new client and deliver services.
To Manage Payments: To process and deliver payments, collect and recover money owed to us.
To Communicate: To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
To Improve Our Services: To administer and protect our business and website, including troubleshooting, data analysis, and system testing.
To Market Our Services: To make suggestions and recommendations to you about goods or services that may be of interest.

The legal bases for processing your personal data include:

Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Consent: Where you have given consent to the processing of your personal data for one or more specific purposes.

6. Data Sharing and International Transfers

We may share your personal data with:

Service Providers: Third parties who provide IT and system administration services.
Professional Advisers: Including lawyers, bankers, auditors, and insurers.
Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities.

Some of our external third parties may be based outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded by implementing at least one of the following safeguards:

Adequacy Decision: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Standard Contractual Clauses: Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Privacy Shield: Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield framework.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Access Your Data: Request access to your personal data.
Correct Your Data: Request correction of the personal data that we hold about you.
Erase Your Data: Request erasure of your personal data.
Object to Processing: Object to processing of your personal data.
Request Data Transfer: Request the transfer of your personal data to you or to a third party.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the contact details provided above.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.